We are coming back to service, slowly
Limited services have re-opened - updated 13.05.2019
After over 6 weeks of closure we have been busy looking after the various areas of our business. We have made significant adaptations to our workspace to make the area more efficient and essentially, safer. Having all been though the motions of the lock down together, here are some of the precautions we will take as we start to come back to service and re-open parts of the business.
In addition to the precautions we took coming into this, we’re also adding and re-enforcing the following.
- Take away options only will be available for a short while longer
- Perspex screens are in place for the protection of both staff and customers
- Alco-hand gel will be available for both staff and customers to use
- Our service will be completely contact free for a while longer
- Our kitchen will be closed initially but will re-open with a limited menu when we have regulated the system and checked the demand in this area.
- Que systems will be in place with marked collection areas for your items.
- We will operate a one-way system for ease of service
- High touch areas will be disinfected frequently. Hand washing will be frequent and other precautions will be taken by our team to ensure good precaution.
It is not quite The Longholme as we know it, but it is a welcome, safe, change to the new normal.
Please also take your own responsibility and precautions when you visit and keep at least 2 meters apart, use card payments where possible. Boat hire will remain closed at this time.
The Kiosk in Russell park will remain closed initially (if you have linked through). More updates later.
If you have symptoms, get well soon but please do not visit.
Temporarily closed
All of our services have been suspended - 24.03.2020
When you open a business, you start a journey into the unknown. This picture was taken on the day we opened in 2017. Along the imaginations of your journey, something like a global virus outbreak is never in the plans, but it's now everyone's problem & impacts our local community directly.
When we opened The Longholme we set a high standard and a basic requirement to look after our guests. During the outbreak we have assessed each update from the government and conducted our own risk assessments, with the main question being - can we safeguard against this and operate responsibly?
While we personally do need coffee to operate daily, sadly it would be non essential unless you enjoy it at home ( for the moment). Following the address from The Prime minster last night, we could not confidently satisfy our question any longer, the situation has caught us up.
In the interest of public protection, staff protection and to safeguard the business too, we have closed temporarily. We anticipate a 1 month closure but will review frequently as it may be longer. As a seasonal business, we hope to see some sunshine this summer and welcome everyone back for better times in 2020.
If you want to show your support at this time, if you haven't done so already, please leave us an online review and share your best memories, so we can look towards making more with you in the future.
With thanks to all our customers, our staff and our supplies at this difficult time. We will fight on for as long as we can and will endeavour to open again as soon as we can.
Tom, Andreas & Team Longholme
Doing what we can, while we can.
Help us, help you, follow advice from official sources.
UPDATED 19.03.2020
ALONGSIDE AN EXTENSIVE LIST OF FOOD HYGIENE CHECKS AND PROCEDURES THAT ARE ALREADY IN PLACE, WE ARE FOCUSING ON THE BELOW TO LIMIT THE SPREAD OF COVID-19 INTO THE LOCAL COMMUNITY. AS THE SITUATION CHANGES, AS WILL OUR OPERATION AND PRECAUTIONS.
CASH WILL NO LONGER BE ACCEPTED, FOR THE TIME BEING
WE’RE VERY SORRY FOR THIS INCONVENIENCE BUT WE HAVE MADE THIS DECISION TO PROTECT OUR STAFF AND OUR CUSTOMERS. All major card payments are very welcome, no minimum spends apply.
WE WILL OPERATE PRIMARILY AS A TAKE AWAY SERVICE.
TO SAFEGUARD OUR CUSTOMERS AND STAFF WE ENCOURAGE YOU TO ORDER YOUR ITEMS AND UTILISE THE OPEN PARK SPACES LOCALLY, AWAY FROM OTHERS. VERY LIMITED SEATING WILL BE AVAILABLE AND OUR REAR COURTYARD WILL BE CLOSED. PLEASE BE RESPECTFUL OF OTHERS AND KEEP YOUR DISTANCE.
AT THIS TIME WE WILL NO LONGER ACCEPT RE-USABLE CUPS THAT CUSTOMERS BRING FROM HOME.
THIS IS TO LIMIT CROSS CONTAMINATION.
OUR CUPS & LIDS ARE RECYCLED AND FULLY BIODEGRADABLE.
ADDITIONAL ONGOING PRECAUTIONS ON SITE
· OUR STAFF WILL BE WASHING THEIR HANDS AT VERY FREQUENT INTERVALS
· HIGH TOUCH AREAS AND FOOD PREPARATIONS AREAS ARE BEING SANITISED REGULARLY WITH A ‘BS EN 1276’ COMPLIANT DISINFECTANT.
· STAFF WILL BE WEARING FOOD PREPARATION GLOVES WHERE POSSIBLE AND WHEN PREPARING FOOD.
· INDUSTRIAL VOLUMES OF HAND SANITISER ARE ON ORDER BUT HAVE BEEN DELAYED, PLEASE WASH YOUR HANDS BEFORE YOU EAT OR DRINK
HOME DELIVERY SERVICES RETURNING SOON - UPDATES TO FOLLOW.
There is currently no vaccine to prevent COVID-19. The best way to prevent infection is to avoid being exposed to the virus. Symptoms may develop up to 14 days after exposure to someone who has COVID-19, these included - a persistent cough, difficulty breathing & fever.
If you have any of these symptoms or know someone that does, please stay at home and follow advice posted at www.nhs.uk or call 111 if you do not have internet access.
We are acting on the best advice available to us from www.gov.uk and using our best judgement.
If you have any questions that relate to our operation directly ( at any location) please contact us.
Tom , Andreas & The Team
